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If your order includes a pre-order item, the whole package will only be shipped out once pre-order items are available.K-pop albums), there could be unexpected delays.
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In this case, we’ll contact you separately and give you a full refund. Occasionally, there may be out-of-stock products upon checking with our partners.If you do not receive your package 3 weeks after receiving your tracking information, please contact our customer team at notes: Notification: After shipment, you will receive a notification via email or text message with a tracking number (multiple tracking numbers if your order is shipped in multiple packages).Shipping takes up to 10 days, including delivery depending on the shipping method and your country of residence. Cancellation would not be possible at this step as products are ready to ship. Once your products are ready, we will be shipping them out using international courier, DHL or Fedex or Koreapost and ship them out within the day or after the label is printed. Thus after receiving the items, we check each and make sure of its quality and that it can travel safely across the globe without a dent or scratch.